Security and Compliance Don’t Have to Affect Your Company’s Momentum
Our solutions can reduce helpdesk tickets by 25%, stop unwanted employee browsing, and speed up remote support and maintenance, all while strengthening your security posture
57%
of IT teams agree that excessive alerts negatively impact their productivity
Enterprise Strategy Group/Splunk State of Observability 2024
40%
of IT time is spent on access-related requests
Microsoft Digital Defense Report 2022
$70
average cost to resolve a single password reset incident
Forrester Research, 2019
1.5M
average annual loss due to inefficient access management
Gartner Market Guide for Privileged Access Management, 2023
How We Keep Your Team Moving
Helpdesk Ticket
Reduction
Endpoint Privilege Management automates routine elevation requests, freeing your IT team from endless privilege related tickets.
EPM delivers granular sub-settings, machine learning, and one-tap elevation approval, even from your phone or smartwatch.
Smarter Browsing
Controls
Web Access Management gives you granular control over what employees can download and use on work computers.
Block distractions and keep your team focused with purpose built restrictions that are consistent, measured, and enforced at the policy level.
Remote Support
and Maintenance
Secure Remote Access allows your IT team to help remote and hybrid workers more efficiently.
Perform routine maintenance or installs after hours with the Unattended Access feature. Remote teams can easily request support with screen sharing and recording, and multi-monitor support.
Web Access Management lets you define which websites and web applications each user or group can reach. Instead of blanket blocks that generate helpdesk tickets every time someone needs an exception, Web Access Management enables granular, role-based controls that reflect how people actually work. You can control executable downloads to tighten security without slowing down productivity.
Employees spend less time waiting for approvals or working around restrictions. IT teams spend less time fielding access requests. And because WAM enforces access at the system and network level, control extends beyond the browser to cover other traffic too, such as background app updates, without relying on a VPN.
Secure Remote Access replaces VPNs and jump servers with secure, browser-based connections to endpoints. Users connect directly to the target device through a secure tunnel.
Vendor Access applies a browser-based model to third-party vendors, giving them secure access to internal devices with no local software to install. Remote Support gives IT a just-in-time session for screen sharing and remote control, running over a secure Cloudflare Tunnel with no RDP required. Unattended Access lets IT reach servers and network endpoints directly from a browser with no user present, using password-less access that generates a temporary, automatically rotated JIT account instead of shared credentials or standing logins.
Vendors and IT connect to exactly the system they need instead of holding standing network access. Employees get help resolved in one session instead of a ticket queue. And because every session runs through a scoped, audited tunnel, productivity gains do not come at the cost of exposure.
“We no longer have lots of local administrators that we can’t keep track of.”
Number of locations: ~800 supermarkets and an online store
Number of employees: 20,000
Need: More than 1000 employees had permanent admin rights with no oversight
Results: 100% adoption of EPM on all endpoints within 6 months, 25% reduction in service desk tickets, increased security posture and logging of all elevated activity.
Protection vs Productivity: You Don’t Have to Choose
User Productivity
No Relearning Required
For end users, EPM is nothing new. Once deployed on the endpoint, in most cases it simply replaces the Windows UAC prompt – which most employees are already familiar with. New features that aren’t part of the UAC experience are simple and intuitive, and don’t require extensive amounts of end user training, if any.
Range of Elevation Methods
Whether a developer in the IT department, a tech-newbie in HR, or a third-party consultant needing to service one of your endpoints, there’s a method of elevation appropriate for every user. All features come out-of-the-box with Admin By Request and subsettings can be tailored to the needs of individual users or groups.
Instant Access
Users no longer have to wait for an IT admin to physically come to their device and enter admin credentials prior to approval. Requests for elevation can be given approval remotely, via the mobile app, or granted immediately without approval (if configured in Settings). With App Control features such as Pre-Approval (whitelisting), and AI and Machine Learning Auto-Approvals, the most popular apps with your users can be identified and approved for them automatically.
Peace of Mind
Protected users are productive users. With the appropriate controls in place dictating what your users can and can’t do – requiring approval prior to elevation, blacklisting of certain applications, settings applied to individual users and groups, and malware scans on executables flagging malicious files – they can function in their roles with peace of mind, confident that they won’t end up breaking business rules and accidentally installing malware.
FAQs
No. For most users, deploying Endpoint Privilege Management on the endpoint simply replaces the Windows UAC prompt, which most employees already recognize. Any additional features are designed to be simple and intuitive, so employees do not need extensive training or a change in their day-to-day workflow to adjust.
Coop Wholefoods in Sweden reduced service desk tickets by 25% within 6 months of deploying Endpoint Privilege Management across all endpoints, alongside 100% adoption and full audit logging of every elevated session. More broadly, Microsoft’s 2022 Digital Defense Report found that 40% of IT time is spent on access-related requests, which is the volume Endpoint Privilege Management and Web Access Management are built to reduce.
In most cases, no. Once deployed, Endpoint Privilege Management typically replaces the built-in Windows UAC prompt that most employees already know how to use. New features that go beyond the standard UAC experience are designed to be intuitive and require little to no additional training.
Web Access Management replaces blanket blocking, which generates a helpdesk ticket every time someone needs an exception, with granular, role-based access rules that reflect how people actually work. Employees spend less time waiting for approvals or working around restrictions, and IT teams spend less time fielding one-off access requests.
Yes. Elevation requests can be approved remotely through the mobile app, granted immediately without approval when configured in Settings, or automatically approved for known applications using Pre-Approval (whitelisting) and AI and Machine Learning Auto-Approvals. Employees are not required to wait for an IT admin to physically visit their device.
Remote Support gives IT a just-in-time session for screen sharing and remote control over a secure Cloudflare Tunnel, with no RDP required, so most issues are resolved in a single session rather than a ticket queue. Unattended Access also lets IT reach servers and endpoints directly from a browser with no user present, which means routine maintenance and installs can happen after hours without disrupting employees.
Not when controls are policy-driven rather than manual. Requiring approval prior to elevation, blacklisting certain applications, and scanning executables for malware all run automatically in the background. Employees experience this as fewer interruptions, since routine, low-risk actions are handled without a support ticket, while genuinely risky actions are still caught.
Yes. Admin By Request uses a Sub-Settings architecture that lets you set global defaults at the tenant level and create unlimited override groups for specific departments, locations, or device types. Policies are layered and applied on a first-match basis, so organizations with 100,000+ endpoints manage this from a single portal without additional administrative overhead as headcount grows.
What’s Next?
We have a range of resources available for enterprise security teams. Continue exploring at your own pace, or speak to one of our experts if you’d prefer a conversation.