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The following communications take place:
The data communication between the client software and our servers uses SSL encryption. The load balancer IP depends on your region:
Furthermore, the raw data is also encrypted using a 256-bit encryption to protect against Man-in-the-middle attacks by a person who has physical access to a client.
The inventory collects:
NOTE: In case of GDPR concerns, you have the ability to disable the collection of user name, account name, email address and phone number in the Settings menu after login. You can also disable the entire inventory if you prefer.
The client software collects this information from a domain controller for domain computers:
The traffic is marginal and only refreshed every 4 hours. You can monitor the traffic on an endpoint by running the ADInsight SysInternals tool.
When a user has completed an App Elevation or an Admin Session, the client collects:
If the Reason screen is used, email address and phone number are also collected, as entered by the user in the pop-up window. You can disable collection of user name, email address and phone number in the Privacy menu in Settings in the portal.
In a support situation, one of our support engineers might ask the end user to invoke the About screen, click the Connectivity tab and ask the end user to click the “Submit diagnostics data” link. This will send trivial system data to us to understand the history of the endpoint software. If the end user clicks the link and confirms, the client submits:
This data cannot be extracted by us without the user clicking the link and is kept for up to a week. Note that an end user cannot create a support ticket, only portal administrators can.