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Run as Admin
Support Assistance is the feature that helps your Helpdesk to better service users. A user may need helpdesk support for a number of reasons: they may not be permitted to use Admin By Request elevation features such as Run as Admin or Admin Session, they may not know where to find the software they need, they may not be tech-savvy enough to self-service using Admin By Request, or they may simply refuse to take on the responsibility of installing software on their work device knowing they will be audited.
Whatever the reason, Support Assist allows your Helpdesk to remotely connect to end user devices and use Admin By Request features to provide assistance. Personnel who are remote-connecting have the same abilities and restrictions within Admin By Request on the end user’s device that they have on their own device (i.e., the Admin By Request scope and settings applied to Helpdesk personnel are applied globally).