
Solutions

BC/DR
Infrastructure
Admin By Request parent company, FastTrack Software, uses Microsoft Azure’s IaaS (Infrastructure-as-a-Service) model to provision all infrastructure fundamental to delivering our cloud service, which includes servers, storage, databases, and networking resources.
Measures in Place for
Risk Mitigation

People
Requirements are enforced for all remote employees, including use of Multi-Factor Authentication (MFA), Virtual Private Networks (VPNs), and encrypted hard drives. Operating systems must be kept up to date and patched installed immediately. for our customers, we provide a detailed Contingency Plan stipulating what they can do to minimize risk of data lose the case of software outages.
Processes
We take regular cloud and cold storage backups of customer databases and source code to minimize risk of losing data during an incident. Rigorous and ongoing security testing and vulnerability scans of software and files are conducted after release to minimize likelihood of exploitation.
External Suppliers
Our contracts with suppliers of services critical to our own Admin By Request service include a requirement of assurance, along with evidence, that comprehensive Business Continuity and Disaster Recovery measures are in place within that supplier’s organization.

During an incident
Customer Communications
Peace of Mind
Customer Contingency Plan

Key Contacts
Get the emergency email and phone contact of your Territory Director, instead of being routed to the generic Support email.
Business Impact Ratings
Each scenario described in the Contingency Plan offers a business impact rating of either Low, Medium, or High - so you're aware of what you're facing.
Scenario-Based Risk Management
Here we outline a range of possible scenarios that could occur and list the remedial actions that can be taken to gain access to data and services.