Cut Service desk Tickets Without Cutting Corners
Admin By Request reduces IT workload by giving users controlled access to what they need, when they need it. Fewer tickets. Faster resolutions. Happier teams.
The hidden cost of access management
of IT time is spent on access-related requests
Gartner Market Guide for Privileged Access Management, 2023
average cost to resolve a single password reset incident
Forrester Reasearch, 2019
of IT teams agree that excessive alerts negatively impact their productivity
Enterprise Strategy Group/Splunk State of Observability 2024
average annual loss due to inefficient access management
Gartner Market Guide for Privileges Access Management, 2023
IT Tickets Are Holding Your Team Back
Admin By Request offers a better path. You can remove standing privileges and still empower users without flooding the helpdesk with elevation requests.
Implement Just-in-Time Access
Approval Workflows with Simple Interface
Self-Service with Buil-In Safeguards
File and Software Controls with Automatic Scans
Shadow IT Risks Are Everywhere
Shadow IT happens when helpdesk teams are overloaded, approval processes are long and complicated, and employees end up frustrated
Unapproved app bypass security controls and increase your attack surface
Lack of visibility makes it impossible to enforce compliance or audit trails
Shadow IT exposes sensitive data to unmanaged and unsecured environments
Employees often use personal devices and tools without IT's knowledge
What you don't know can hurt you. Monitoring and control are essential
Layered Security That Reduces Ticket Volume
Admin By Request eliminates the need for permanent admin rights. End users and third parties can request elevation only when needed, through a simple and intuitive interface. cutting down on access-related tickets and IT interruptions.
Request and Approval Layer
Every remote elevation request must ne approved by an administrator. Multi-factor authentication (MFA) and role-based policies ensure only authenticated and authorized individuals gain elevated control.
Threat Detection Layer
Files and commands initiated during remote elevated sessions are scanned through 37+ anti-malware engines using OPSWAT MetaDefender. This prevents malicious payloads injected vie remote access tools.
Logging and Auditability Layer
Every remote session is tracked withing the Auditlog, detailing user identity, actions executed, and approvals. Alerts flag risky activities in real time–such as disabling security tools or performing unauthorized configuration changes.
Secure Workflows for Hybrid and Vendor Access
Whether you’re onboarding temporary vendors, supporting remote clients, or managing hybrid workforce needs, Admin By Request adapts:
Security First
For compliance-heavy environments, sensitive data, or high-risk environments:
- Mandatory approval for all elevated access
- SSO or MFA authentication
- Realtime alerts for installs or policy violations
- Pre-approval lists restricted to trusted apps
- AI/ML auto-approval disabled
- Ideal for healthcare, finance, and critical infrastructure
Productivity First
For tech-savvy teams, senior personnel, or phased rollout environments:
- Auto-approval enabled for trusted apps
- Reason prompt optional or bypassed
- Alerting limited to high-risk actions
- Flexible pre-approval workflows
- Minimal user interruption
- Ideal for developers, long term consultants, and businesses optimizing speed and scale
Whether you’re locked down or scaling back restrictions, Admin By Request puts you in control.
Seamless Integration. Minimal Disruption.
Admin By Request works seamlessly across remote environments with no heavy infrastructure changes:
Windows and macOS endpoints
Hybrid and cloud-first environments
Azure AD, OKTA and other IAM solutions
Ready to Secure Your Remote Workforce?
Let us show you how easy we can make it to lockdown endpoints, speed up productivity, and stay complaint. Get in touch for a free, 30-minute demo or quote.
FAQs
What is secure remote access?
Secure remote access allows users to connect to systems, networks, or devices from remote locations while maintaining strict controls. It uses identity verification, encryption, sessions monitoring, and privilege management to ensure that only authorized users access critical resources and only when necessary.
Why is secure remote access important for businesses?
As remote work and third-party IT services increase, unsecured remote access creates serious risks like data breaches, malware infections, and insider threats. Secure remote access helps businesses protect sensitive systems, monitor user activity, and meet compliance requirements, all while supporting flexible work environments.
How does Admin By Request provide secure remote access?
Admin By Request protects remote sessions by:
- Limiting access with just-in-time privilege elevation
- Requiring approvals and optional multi-factor authentication before elevated actions
- Scanning downloaded files using over 30 anti-malware engines via OPSWAT
- Logging user behavior during elevated sessions for full traceability
- Sending alerts when suspicious or high-risk activity is detected
Does Admin By Request support third-party vendor access?
Yes. Admin By Request makes it easy to manage remote access for external vendors and contractors. It lets you define who can access what, apply time-limited permissions, and monitor all actions taken during remote sessions. This helps reduce risk and meet security requirements without creating operational delays.
What platforms and tools does Admin By Request integrate with?
Admin By Request works across both Windows and macOS endpoints. It integrates with identity providers like Azure AD, Okta, and other IAM systems. It also connects with remote monitoring tools, ticketing systems, and SIEM platforms, making it easy to plug into your existing tech stack.
Is Admin By Request suitable for remote and hybridd workforces?
Yes. Admin By Request is built for flexible environments, whether your team is fully remote, hybrid, or globally distributed. It gives IT and security teams full visibility and control over remote access, while users get the flexibility, they need to stay productive.
