1.0 Definitions

1.1

Except to the extent expressly provided otherwise in this Agreement:

  • “Affiliate” means any entity, including without limitation, any individual, corporation, company, partnership, limited liability company or group which on or after the Effective Date, directly, or indirectly through one or more intermediaries, controls, is controlled by or is under common control with Customer.

  • “Affiliate Partner” means a company which FastTrack has appointed as an approved partner to market and sell its SaaS Products.

  • “Agreement” means these terms including any schedules, orders of license and any amendments to this Agreement from time to time;

  • “Confidential Information” means:

    • any information disclosed by or on behalf of a Party to the other Party during the Subscription Term (whether disclosed in writing, orally or otherwise) which at the time of disclosure:
            • was marked as “confidential”; or
            • should have been reasonably understood by the other Party to be confidential;
    • the Customer Data;
    • the FastTrack’s software code (including but not limited to object code, intermediate code, source code and Documentation)

 

  • “Customer Data” means all data, works and materials: uploaded to or stored on the SaaS Product by the Customer; transmitted by the SaaS Product at the request of the Customer; supplied by the Customer to FastTrack for uploading to, transmission by or storage on the SaaS Product; or generated by the SaaS Product as a result of the use of the SaaS Product by the Customer;

  • “Documentation” means the documentation for the SaaS Product produced by FastTrack and delivered or made available by FastTrack to the Customer, including user guides, installation documents and security fundamentals documentation;

  • “Effective Date” means the date on which the Customer either accepts the Agreement or the SaaS Product is made available to Customer (whatever happens first);

  • “FastTrack” means FastTrack Software Aps which is the developer of the SaaS Product.

  • “Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, pandemics, floods, riots, terrorist attacks and wars);

  • “Free Plan Services” has the definition as outlined in section 5 of this Agreement.

  • “Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and these “intellectual property rights” include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);

  • “Maintenance Services” means the general maintenance of the SaaS Product including Updates and Upgrades;

  • “Order” means the purchase of licenses listed in an order or order confirmation;

  • “Payment” means the following amounts:

    • the amounts specified in the Order;
    • such amounts as may be agreed in writing by the parties from time to time; and
    • amounts calculated by multiplying FastTrack’s standard time-based charging rates by the time spent by FastTrack’s personnel performing any time-based Services;

 

  • “Permitted Purpose” means with respect to the other Party, the purposes of:

    • carrying out its obligations under this Agreement;
    • exercising its rights under this Agreement; and
    • complying with its obligations under applicable laws;

 

  • “SaaS Product” means the software “Admin By Request” as a service, as specified in the order and in the Documentation (including any Updates and Upgrades to the SaaS Products provided by FastTrack at its sole discretion, and any software, systems and locally-installed software agents and connectors which interact with the SaaS Products as may be provided by FastTrack Software in connection with the SaaS Products).

  • “SaaS Product Defect” means a defect, error or bug in the SaaS Product having a material adverse effect on the operation, functionality or performance of the SaaS Product, but excluding any defect, error or bug caused by or arising as a result of:

    • any act or omission of the Customer;
    • any use of the SaaS Product contrary to the Documentation, whether by the Customer or by any person authorised by the Customer;
    • a failure of the Customer to perform or observe any of its obligations in this Agreement; and/or
    • an incompatibility between the SaaS Product and any other system, network, application, program, hardware or software not specified as compatible in the SaaS Product specification;

 

  • “SaaS Product Scope” means the scope and purpose of the SaaS Product. The SaaS Product is limited to management of privileged access by “Just In Time” privilege elevation on a per application or time limited session basis and does not extend to the actions or uses by the User once such access has been granted.

  • “Services” means any services which FastTrack provides to the Customer, or has an obligation to provide to the Customer, under this Agreement. This includes providing the SaaS Product, Maintenance Services and Support Services.

  • “Subscription Term” means the period of time during which the Customer subscribes to the SaaS Products, as specified in the order and which shall begin upon the Effective Date.

  • “Support Services” means technical support assistance provided by FastTrack to Customer for problem resolution, bug reporting, and technical assistance.

  • “Supported OS” means the operating systems Microsoft Windows, macOS and Linux;

  • “Update” means a hotfix, patch or minor version update to the SaaS Product;

  • “Upgrade” means a major version upgrade of the SaaS Product;

  • “User” means employees, agents, consultants, contractors, or vendors authorized by the Customer to use the SaaS Products solely for the internal use of the Customer and its Affiliates, subject to the terms and conditions of this Agreement; and

  • “User Account” means an account enabling a person to access and use the SaaS Product, including both administrator and user accounts.

2.0 Background & Purpose

2.1

This Agreement sets out the terms and conditions for the delivery of the SaaS Product by FastTrack to the Customer.

2.2

Notwithstanding any specifications or details in the Customer’s order confirmation, invoice or the Customer’s general sales and delivery conditions, similar documents or schedules, this Agreement shall prevail and apply to any delivery or service performed by FastTrack.